For hosting-only customers, technical support is available by email. For managed site & design customers, email and telephone support is available.

We reserve the right to cancel without notice any account that violates our terms of service, with DreamGear as the sole arbiter in deciding what constitutes violation.

Your account is for your use only, and as the primary user, you agree to take responsibility for all usage of the account.

All services provided by DreamGear may be used for lawful purposes only. Any violations of laws that apply to DreamGear, or any jurisdiction that applies to you or your site is strictly prohibited. This includes but is not limited to copyrighted material, intellectual property and threatening material. Sites that promote illegal activity or present content that is damaging to DreamGear are also strictly prohibited.

Illegal activity such as hacking and cracking that originates from your account is also strictly prohibited.

We operate a zero tolerance policy on both adult content and spamming (the sending of mass unsolicited emails).

Any adult orientated material, including but not limited to explicit pictures, pornographic or indecent pictures found in any account will result in instant termination without notice.

Any unsolicited email transmitted over DreamGear's network is strictly prohibited and will result in instant termination without notice.

Formmail scripts prior to Matt Wright's formmail script version 1.9 or later are banned as security holes in the script can result in them being used as spamming tools.

Resources are defined as CPU usage, memory usage and available system resources. When an account is found to be manipulating resources, we may implement the following policy:

When an account is found to be manipulating resources, DreamGear reserves the right to suspend, terminate, or make appropriate changes to the account to prevent the account from continually manipulating resources.

This policy is only used in extreme cases to prevent misuse and is in effect to keep our servers fast and stable at all times.

The following scripts and programs are banned from our servers due to resource manipulation / server misuse:

• Flat file CGI based forums / message boards such as UBB, iKonboard and UlimateBB
• IRC (Internet Relay Chat) scripts or bots
• Eggdrops
• Proxy Servers
• The Anonymizer
• Formmail scripts earlier than Matt Wright's v1.92 script
• Spamming / hacking / cracking scripts

Cash, checks and Money Orders are accepted in person. Checks and Money Orders are accepted by mail.

Service will be activated when first check clears. $50 service fee for returned checks. Service may be suspended if a check is returned and original amount plus fee is not paid promptly.

All accounts are set-up on a pre-pay basis. DreamGear reserves the right to change the prices of any of its services at any time. Payment is due every 30 days from the date on which the account will be established, or every 365 days if the account is paid for yearly. Clients will be automatically charged UNLESS a cancellation request has been sent to billing@DreamGear.com, and DreamGear have confirmed your request. Cancellation requests must be sent in 5 days before your next billing date.

Credit cards are not currently accepted. However, in the event that they should be accepted, the following terms and conditions apply:

In situations where the card number is declined, the card will be charged on the following day for 7 days. If the card is declined in each of these situations, the account for which payment is overdue will be suspended, and the user contacted to make alternative payment arrangements. If payment is not made within 14 days of the card failing, we reserve the right to terminate the account.

Clients agree that they are liable to extra charges that their accounts incur, including but not limited to extra bandwidth usage and extra diskspace usage.

Cancellation requests logged within 30 days of the account being set-up will have their full monies refunded.

DreamGear reserves the right to terminate a client's account at anytime without prior notification if the account is in breach of the listed terms and conditions. No refund is given in such a situation.

A client can choose to cancel their account at any time. If within the first 30 days following the initial order, a full refund will be issued. This is referred to as our 30 day money back guarantee.

Cancellations out of the 30 day period will not receive a refund. Please allow 5 business days for a refund to be processed; please put in cancellation requests at least 5 days prior to your next billing date.

Client agrees to use all DreamGear services and facilities at their own risk and agree to defend, indemnify, save and hold DreamGear harmless from any and all demands, liabilities, losses, costs and claims including but not limited to attorney's fees asserted against DreamGear, it's proprietor, agents, officers and employees, that may arise directly or indirectly from any service provided by ourselves. You agree that this indemnification extends to all aspects of your account, including but not limited to site content and domain name selection.

You agree that you take ALL legal responsibility for account use and that you supply current and truthful details when signing up.